We process your personal data for different purposes. Those purposes and the personal data we use for them, will be explained below.
Order & delivery
During the order process we collect the following data:
Returns & repairs
When a product does not meet your expectations or is defect, please contact our customer service. For the return and repair procedure we need the following data:
We are ready to help you with all your questions and problems, you can contact us in many ways. In response to your contact with our customer service, we can save your personal data. We will contact you as soon as possible, please give us time to solve your question or problem.
When requesting a business account we need additional data:
When you want to stay informed about the latest news and offers you can subscribe to our newsletter using your e-mail address. Unsubscribing yourself is possible through the link at the bottom of each newsletter, or by contacting our customer service by e-mail or by phone.
Following the privacy law we divided the data we use in different legal bases.
We collect data necessary for the agreement you start with us. For example the purchase or trade-in of a product, or the right for warranty. Under ‘agreement’ we place all of the information/data gathered at the following subjects:
We collect data where you gave permission. This applies to the subject:
To serve you properly and to optimize your website visit, we collect the data of the following subjects according to justified interest:
We only share your data with third parties when it is essential to our service. With third parties who process your data we have a data processing agreement to ensure the safety and privacy of your data. Sales-All remains responsible for the data processing. These third parties are: carriers, payment processors, marketing services and hosting partners. When it concerns a legal obligation we are duty-bound to share your personal data with government agencies. We shall never sell any data to third parties.
We protect your data strictly and take appropriate measures against abuse, loss, unauthorized access, unwanted disclosure and unauthorized modifications. Data will be saved in different databases. A part of the data will be saved local, other parts will be saved by our hosting company. We have strict agreements with our hosting company to ensure your privacy. When you suspect that your data is not secured, or you suspect abuse of your data, please contact our customer service.
We store your data no longer then necessary, and only for the period to achieve the goal we collected your data for. You can always send a removal request for your personal data.
You always have the right to view, correct or delete your personal data. You can correct your personal data through the Account Dashboard. Furthermore you have the right to object the processing of your personal data. You can send a request for insight, correction or deletion of your personal data, or objection regarding the processing of your personal data, through our contact form. To ensure that the person who made the request is actually you, we could ask for a copy of your identification card. To ensure your privacy, please blacken the following details in your identification card copy; passport photograph, passport number and Citizen service number. We will respond as soon as possible, but within four weeks on your request.
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Sales-All, established at De Kazematten 19, 6681CS Bemmel, the Netherlands, is responsible for processing personal data as mentioned in this privacy statement.
E-mail address: firstname.lastname@example.org
Telephone number: +31887700900
Address: De Kazematten 19, 6681CS Bemmel, the Netherlands