Privacy policy

Processing personal data

We process your personal data for different purposes. Those purposes and the personal data we use for them, will be explained below.

Order & delivery

During the order process we collect the following data:

• Salutation, first / last name and company name
  For the order confirmation, packing list and invoice. The company name is only applicable for business customers.
  When you choose shipping, we will share this data with our carrier.
• Address, zip/postal code and city
  For the order confirmation, packing list and invoice.
  When you choose shipping, we will share this data with our carrier.
• Telephone number
  To contact you about the order, only when necessary.
  When you choose shipping, we will share your telephone number with our carrier, so they can contact you when necessary.
• Payment information
  We use the secured payment environment of Buckaroo.
• When you pay using iDeal, Bancontact or Giropay, your bank account number will be saved to match your payment with your order. And if necessary we can refund you.
• When you pay using MasterCard, Maestro, Visa of V Pay, your credit card information will be send directly to EMS. They process our credit card payments and let us know if a payment was successful. We receive a masked credit card number (provided with ****) in return from EMS.
• When you pay using PayPal, you will be send to the secured payment environment of PayPal. In this environment you can login with your PayPal account. PayPal will let us know if your account has been verified and if the payment was successful. 
• IP-address
  To offer you a safe shopping experience. In the payment process a couple checkpoints are built-in to protect you from fraudulent payments.
• E-mail address
  To send you the order confirmation and invoice. To contact you concerning order related questions.
  When you choose shipping, we will share your e-mail address with our carrier, so they can send you a track and trace code.

Returns & repairs

When a product does not meet your expectations or is defect, please contact our customer service. For the return and repair procedure we need the following data:

• Invoice number
  To see which products you have ordered.
• Address, zip/postal code and city
  For returning the repaired products.
• Contact person and company name
  So we know who to contact concerning the repair or return shipment.
• E-mail address and telephone number
  So we can contact you concerning the repair or return shipment.
• Serial numbers
  With these numbers we can track if the product is sold by Sales-All.

Trade-in

• Name and city
  To note who offers the trade-in and where the products are comming from.
• Order number
  With this we link the trade-in to your new order.
• E-mail address and telephone number
  So we can contact you concerning the trade-in.

Customer service

We are ready to help you with all your questions and problems, you can contact us in many ways. In response to your contact with our customer service, we can save your personal data. We will contact you as soon as possible, please give us time to solve your question or problem.

Website visit

When you visit our website, we place a few cookies and follow your behavior. With this data we can track our popular products, categories and keywords. We share this data with Google Analytics, for this we have a data processing agreement. We share this data through an anonymised IP, so your data is processed anonymously. This data will not be used for any advertisement purposes. In our cookie policy you will find more information about our cookie use.

Account

• Name and address details, e-mail address, telephone number
  We use this data to process your request, and to see who to contact regarding the request. We will enter the information for you upon creating the account so you can use it for placing an order or requesting a quote.

When requesting a business account we need additional data:

• Company name, website, Chamber of Commerce number, VAT number
  With this data we verify your company and check which discount agreements will be applied. We will enter the information for you upon creating the account. Are you a company outside the Netherlands, but within the EU, then your order is free of VAT.

Newsletter

When you want to stay informed about the latest news and offers you can subscribe to our newsletter using your e-mail address. Unsubscribing yourself is possible through the link at the bottom of each newsletter, or by contacting our customer service by e-mail or by phone.

Legal grounds

Following the privacy law we divided the data we use in different legal bases.

Agreement
We collect data necessary for the agreement you start with us. For example the purchase or trade-in of a product, or the right for warranty. Under ‘agreement’ we place all of the information/data gathered at the following subjects:

• Order & delivery
• Return & repairs
• Trade-in
• Customer service

Permission

We collect data where you gave permission. This applies to the subject:

• Newsletter

Justified interest

To serve you properly and to optimize your website visit, we collect the data of the following subjects according to justified interest:

• Account
• Website visit
• Customer service

Sharing with third parties

We only share your data with third parties when it is essential to our service. With third parties who process your data we have a data processing agreement to ensure the safety and privacy of your data. Sales-All remains responsible for the data processing. These third parties are: carriers, payment processors, marketing services and hosting partners. When it concerns a legal obligation we are duty-bound to share your personal data with government agencies. We shall never sell any data to third parties.

Security

We protect your data strictly and take appropriate measures against abuse, loss, unauthorized access, unwanted disclosure and unauthorized modifications. Data will be saved in different databases. A part of the data will be saved local, other parts will be saved by our hosting company. We have strict agreements with our hosting company to ensure your privacy. When you suspect that your data is not secured, or you suspect abuse of your data, please contact our customer service.

Storage period

We store your data no longer then necessary, and only for the period to achieve the goal we collected your data for. You can always send a removal request for your personal data.

Access to data

You always have the right to view, correct or delete your personal data. You can correct your personal data through the Account Dashboard. Furthermore you have the right to object the processing of your personal data. You can send a request for insight, correction or deletion of your personal data, or objection regarding the processing of your personal data, through our contact form. To ensure that the person who made the request is actually you, we could ask for a copy of your identification card. To ensure your privacy, please blacken the following details in your identification card copy; passport photograph, passport number and Citizen service number. We will respond as soon as possible, but within four weeks on your request.

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Data controller

Sales-All, established at De Kazematten 19, 6681CS Bemmel, the Netherlands, is responsible for processing personal data as mentioned in this privacy statement.

Contact details:

E-mail address: office@salesall.eu

Telephone number: +31887700900

Address: De Kazematten 19, 6681CS Bemmel, the Netherlands